Today, we go to the world's museums and galleries to admire the Masters. We see how each brush stroke creates the picture, but often so much more: a window into the emotions of the painter. And we marvel how indeed, their work has stood the test of time. Unfortunately, we [More]
Think about what you do everyday: if you are in the majority, there is some period of time when you are "doing" social media. You may be checking Facebook or Instagram to see what is up with your friends. You may contribute to a conversation in a LinkedIn group. Or [More]
Many people are interested in writing a blog, particularly if they have special expertise. Yet, the specific topic area of the blog usually eludes them. Choose the wrong topic area, and you're stuck with it, and because of Google, it sticks to you... forever. The overall blogging rule is simple: [More]
When was the last time you ever gave anything (or anyone) your 100% complete, undivided attention? If you're like most people - and you're honest - it was probably a long, long, time ago. The question is why. Here's one take: as intelligent, capable, and busy people, we have trained [More]
Have you ever read a blog post or listened to a presentation, only to find yourself unable to recall what was written or said? Have you ever found yourself frustrated when your own ideas are so quickly forgotten? There are many possible reasons for this, but often the culprit is [More]
When someone sends a nastygram directly to you via email, it's easy to deal with them directly: there's just one person. But on Social Media, a nasty post gets broadcast everywhere. And when others start repeating, retweeting, and adding to the message, the problem escalates further. Many are woefully unprepared [More]
In today's society, we are surrounded by fluff: low value information whose noise gets in the way of solid analysis, improved relationships, and personal excellence. Some of the fluff is mis-aimed advertising, some fluff is reply-all emails, and other fluff is "analysis" that doesn't really analyze. We see fluff at [More]
Have you ever found yourself in an email argument with someone? Or a flamewar, where there is a public, angry disagreement between you and someone else that goes on without end? If so, you're not alone. Each minute that is spent is both agitating and unproductive, so it behooves us [More]
Many blogs I read I don't like - the posts have no interest to me. Have you ever read a blog posting or listened to a presentation where the topic didn't resonate, or where you felt excluded? If so, the writer made a common mistake: "you" were squeezed out by [More]
How often have you been disappointed by an experience with a supplier? When it happens, it is usually because of a very basic problem: a gap between your expectations of service (or quality), and their expectations when delivering the service. Reducing frustration and disappointment is easy... if only you could [More]
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